1. How does absent day work?
      2. When do you take the class photo?
      3. How does a parent contact HotShot Portraits?
      4. How does a school contact HotShot Portraits?
      5. When will I receive the proofs, then the pictures?
      6. Where do I find my event code to order online?
      7. How do parents view their child’s photograph?
      8. What to wear?
      9. My child wears glasses. Should he take them off during the photo shoot?
      10. What about braces? 
      11. What’s your refund policy?
      12. What if a parent doesn’t like the photo?

    How does absent day work?

A: Students who are away on picture day will have their photos taken on “absent day” which is usually the week after picture day.  We give you three great pictures to select from so that “retake day” isn’t necessary. 
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When do you take the class photo?

A: Same day as individual portraits minimizing classroom disruption.
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How does a parent contact HotShot Portraits?

A: 415-457-7000 or peggy@hotshotportraits.com
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How does a school contact HotShot Portraits?

A: 415-457-7000 or peggy@hotshotportraits.com
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When will I receive the proofs, then the pictures?

A:  Proofs are sent home two weeks after picture day. After the order is placed with HotShot Portraits, the pictures will be shipped to the school within three weeks. However, if you order online, portraits are delivered to your home within one week.
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Where do I find my event code to order online?

A:  It is on the proof and order form sent home with your child.
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How do parents view their child’s photograph?

A:  Paper proofs and order forms will be sent home with each child. You can return the paper order form to your teacher, or use the event code to order online by credit card at http://www.hotshotportraits.com/shop.html
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What to wear?

A:  See ‘Tips for Picture Day Success’ above. 
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My child wears glasses.  Should he take them off during the photo shoot?

A: Because we offer a variety of poses, we photograph with and without glasses. 
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What about braces? 

A:  We believe school portraits document each student’s school year and braces are part of this time in a child’s life. But, if you really want them removed, we can do that for $10.
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What’s your refund policy?

A:  100% satisfaction guaranteed.
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What if a parent doesn’t like the photo?

A: Parents see the proofs before ordering so they know exactly what they are buying.  If for some reason a parent is not happy, HotShot Portraits will offer a full refund.
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